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How do I return something to hardtofindbrands.com?

Your satisfaction is our priority. You can return items shipped by hardtofindbrands.com, keeping in mind the following:

Returns must be received within 30 days of customer receipt. (15 day return policy for all ITA-MED Co. products)

Re-stocking Fee - Due to the high cost associated with returns, a $5.00 re-stocking fee will be applied on all returns.  The $5.00 re-stocking fee will be deducted from your total refund when the return is processed.  The re-stocking fee will only apply if your return is not the result of our error.

We do not accept items back that have been opened or used unless the product is damaged or defective.

We will be more than happy to replace the damaged/defective items in your order.  In some cases, we may ask you to send the damaged/defective items back to us, while in other cases we will advise you to dispose of them.  Please do not throw away your damaged/defective items until you have spoken with a Customer Service Representative.

We will refund your return shipping cost if the return is the result of our error (damaged, defective, or incorrect item, etc.)

We apologize but we do not accept returns for items purchased from our Sexual Health category unless they have a manufacturers defect.  When you receive your order, please check to make sure these item(s) are working properly.  We will credit or exchange unused, defective items in their original packaging only.  Items returned without original packaging or after 30 days will not be refunded.

Before you return an item, please contact hardtofindbrands.com via email, info@hardtofindbrands.com or call our toll free number 888-796-htfb (4832).  Please include your name, address and the reason you want ot return the item.  A Customer Service Representative will respond to you as quickly as possible.

Call toll free with questions or phone orders

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